"I'd been trying to get my condition service connected for years. Every time I filed, it was denied because I wasn't diagnosed until after I got out of the Air Force. After hearing that enough times, I figured that was probably the end of it. During my appointment, Dr. Hart was going through my military records and kept asking me about different doctor's visits I'd had while I was in the service. Some were to the gynecologist, some were ENT visits, and there were other appointments for different things. I never thought much about any of them because nobody ever had before. Then she looked up at me and said, 'I think all of these are related.' She started explaining how all those different symptoms could actually be early signs of the endocrine condition I was diagnosed with after I left the military. She showed me where it was documented in my records and explained why it had been missed for so many years. It honestly gave me goosebumps because it was the first time anyone had ever put it all together. She explained how the symptoms during my military service fit with the diagnosis I received after I got out. It all made sense when she walked me through it. She finally took the time to really understand my records instead of looking at one page and saying no. I'll never forget that appointment."